USPS SSA Window Practice Exam

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Which of the following is an example of a calming phrase?

I can't do that
That's not my problem
I'm sorry, let me help
You should try somewhere else

The correct answer is: I'm sorry, let me help

The selection of the phrase "I'm sorry, let me help" as an example of a calming phrase is appropriate because it conveys empathy and a willingness to assist. This expression acknowledges the other person's feelings and demonstrates a proactive approach to resolving their concerns. By saying "I'm sorry," the speaker shows an understanding that the person may be experiencing frustration or difficulty. Furthermore, offering help positively reflects an intention to support and create a constructive interaction, which can ease tension and promote a more peaceful exchange. In contrast, the other phrases reflect a lack of support or empathy. Saying "I can't do that" indicates a refusal to assist, which can heighten feelings of frustration. Claiming, "That's not my problem," dismisses the other person's concerns outright, leading to a negative atmosphere. Similarly, suggesting "You should try somewhere else" implies that the speaker is not willing to engage with the issue, which may cause further distress. Therefore, "I'm sorry, let me help" stands out as the most constructive and calming response.